Cancellation & Refund Policy

1. Summary

BizFlow360 is sold as a prepaid subscription. Fees, once paid, are not refunded. You may cancel at any time and your service continues to the end of the period you have already paid for — you lose nothing you have bought, and nothing further is charged.

The only money we return is money that was never a fee: a duplicate charge, a charge taken after a cancellation had already taken effect, or an amount that does not match the invoice. Those are corrections of an error, not refunds, and we make them whether or not you ask.

2. Free trial

BizFlow360 offers a 14-day free trial on a dedicated Trial plan. No payment is taken for a trial and no card is required, so there is nothing to refund in respect of it. A valid GSTIN is required to start one, and one trial is available per business.

A trial does not convert to a paid subscription on its own — if you do nothing, access is simply suspended when the 14 days end. Data from a trial that is not converted is kept for 30 days and then permanently deleted. If you would prefer to see the system before trialling it, contact us for a guided demo — there is no charge for that either.

3. How to cancel

Your administrator can cancel from inside BizFlow360, under Profile → Billing. The cancellation is recorded immediately and takes effect at the end of the period you have paid for; the screen tells you that date before you confirm it. We will ask why you are leaving, which is optional and helpful.

Nothing is lost by cancelling early in a period. You keep full access until the end date, we send a reminder a few days beforehand, and you can reverse the cancellation yourself at any point up to that date.

If you would rather not do it yourself, write to support@bizflow360.in from the email address on the tenant's billing record, with the tenant name and GSTIN (if any). We will acknowledge within two business days and confirm the date on which service ends.

4. Effect of cancellation

• The service continues to be available until the end of the billing cycle for which you have already paid.
• No further invoices are raised once a cancellation has been confirmed.
• At the end of the paid period the tenant enters the grace, suspension and termination flow described in section 8.

5. Refunds

Subscription fees are not refunded. This applies to the plan, to add-ons, to extra users and entities, to one-time setup or onboarding charges, and to any billing cycle already paid for — in whole or in part, whether or not the service was used during it.

What you get instead is the time you paid for. Cancelling, downgrading or removing an extra never shortens the period already bought: it runs to its end date at the price agreed, and the change applies from the next renewal.

Separately from refunds, we correct money taken in error — a duplicate charge, a charge after a cancellation had taken effect, or an amount that does not match the invoice. That is not a refund of a fee; it is the return of money that was never owed, and we return it in full. Write to support@bizflow360.in with the invoice number within thirty (30) days.

If a confirmed defect on our side makes the service substantially unusable for an extended period, we will extend your subscription by the affected time at no charge. We do so by moving your renewal date, not by returning money.

6. For the avoidance of doubt

No refund arises in any of the following, which are the situations that come up most often:

• You stop using the service mid-cycle for any reason. The remainder of the period runs out as paid for.
• You move to a smaller plan. The change takes effect from the next billing cycle; the current cycle is honoured at the price you paid.
• You remove an add-on, or release extra users or entities. See section 7.
• Setup or one-time onboarding fees, once the setup work has been performed.
• Charges for an add-on for a period during which it was available to you, whether or not you used it.
• Charges arising from your own usage above a plan limit before you contacted us.
• Your account being suspended for non-payment, or terminated for breach of the Terms of Service.

7. Add-ons, extra users and extra entities

Add-ons and extra seats are bought from inside BizFlow360 and paid for at the time you buy them. Two rules govern them, and both are shown on screen with the amount before you confirm:

• A purchase is charged as one full month, however many days are left. The month bought is aligned to your existing billing period rather than starting a new one — so an add-on taken on the 28th of a period ending on the 31st costs a full month and covers those three days. We do it this way so your plan and your extras share a single renewal date instead of each acquiring its own anniversary. The price and the date it covers until are both stated before payment.
• Removing one takes effect at your next renewal, and is not refunded. You have paid for the current period, so you keep what you bought until that period ends — the add-on stays switched on, the extra seats stay usable, and your next invoice simply stops charging for them. You can reverse the removal at any time before it takes effect.

Extra users and extra entities may be released in part — for example, from five down to two — on the same terms. A seat that is actually in use cannot be released: free it up inside the application first, or you would be left over your plan's limit at the renewal.

8. Grace, suspension and termination after non-payment

If a renewal invoice is not paid by its due date, your tenant moves through the following stages automatically:

• Grace period (typically 7 days): the service continues to run with a non-blocking banner alerting administrators that an invoice is outstanding.
• Read-only / suspended (next 30 days): non-administrative users are signed out and administrators can view existing data and pay the invoice, but new transactions are disabled.
• Termination: if the invoice remains unpaid beyond the suspension window, we may close the account and delete the tenant's data, subject to any statutory retention obligation. We will give you at least seven (7) days' written notice by email before destruction.

Paying the outstanding invoice at any point during grace or suspension restores full access immediately.

9. Data export on cancellation

You can export your data at any time while your subscription is active or during the grace / suspension period:

• Excel exports from every list page (Sales, Purchase Orders, Inventory, Customers, Vendors, Reports, etc.).
• PDF downloads of every invoice, purchase order, GRN, dispatch note and quotation.
• On reasonable request, a structured CSV / SQL dump of your tenant data can be provided.

We will not delete your data without notice. After the suspension window expires we will give at least seven (7) days' written notice before destruction so you have a final chance to retrieve anything you need.

10. How a correction is paid back

Where we are returning money taken in error (section 5), we pay it to the bank account from which it came, within ten (10) business days of us confirming the error. Bank-processing time is additional, and we may ask you by email to confirm the destination account details.

11. Statutory taxes

GST and other statutory taxes that have already been remitted to the tax authority are refunded only where the underlying tax invoice is cancelled and a credit note is issued in accordance with the GST rules. Tax components that cannot be reclaimed from the authority are not refunded.

12. Changes to this policy

We may update this policy from time to time. Material changes will be communicated to administrators by email and posted on this page; non-material changes (clarifications, typo fixes) take effect immediately. The "Effective" date at the top of this page reflects the current revision.

13. Disputes

If you disagree with a billing decision, please first write to support@bizflow360.in describing the issue. Most disputes can be resolved quickly this way. Unresolved disputes are subject to the governing-law and jurisdiction clause in our Terms of Use.

14. Contact

Labhyansh Infotech Pvt Ltd
Email: support@bizflow360.in
Phone: +91 85951 51521 · +91 120 313 1251